The Big Idea: Castlemeadow Care
PUBLISHED: 11:13 28 June 2016
Archant Norfolk Photographic © 2016
Garry Gardiner, regional operations manager at Castlemeadow Care, explains the plans for the future of this Swanton Morley-based business
Q Please tell us a little about Castlemeadow Care.
A Originally a GP, Sanjay Kaushal, purchased Lincoln House Care Home in 1999, and it was extended to 60 beds. In 2001, The Paddocks was purchased in Swaffham and, following a large extension, it now has 95 beds. In 2006 Castlemeadow Care built Swanton Morley Surgery on the same site as Lincoln House, and in 2013 also built Woodgate Park phase one. A development of bungalows for retirement living is on the same site. That year Castlemeadow Care opened its first new build care home, The Mayfields in Long Stratton. Last year saw the completion of Woodgate Park phase two, and this year the company will be adding to its portfolio St John’s House, a hotel-style luxury care home being built on Heigham Road, Norwich, which is opening in September. Moving forward Castlemeadow Care has been the selected provider for a major multi-million pound development in Halesworth. This will be an innovative retirement village providing NHS in-patient care as well as outpatient clinics and will include a 68-bedded care home, care assisted apartments and bungalows on site.
Q You offer a range of very different residential and nursing care options – what are the differences in the properties?
A Lincoln House provides residential and nursing care, working in close partnership with the NHS. The Paddocks provides residential, nursing and dementia care. Both homes have been awarded Six Steps, which is in recognition for the end of life care provided. The Mayfields provides residential and nursing care. Woodgate Park provides an alternative to a care home offering a care service while in your own home.
Q St John’s is the newest of the group – what will this bring to the Castlemeadow Care portfolio and what sort of residents will it cater for?
A St John’s House is a beautifully designed, purpose-built home opening in September in the centre of Norwich. It will provide residential and dementia care, with the style of the home being a luxurious hotel environment while at the same time delivering outstanding quality care.
Q With such different properties within the group, is there an overriding ethos that Castlemeadow Care brings to each of its homes?
A Castlemeadow Care has a strong ethos in the quality of the services that it delivers. Quality in the care provided. Quality in our environments and quality in the people we employ. This is monitored by senior management who attend each home on a weekly basis, along with feedback and questionnaires completed and received by our residents, families, staff and professionals.
Q Of course care is not just about providing good facilities – what do you think is the most important thing that your staff bring to the business?
A Our staff are our biggest asset and without their loyalty, passion and hard working ethic we could not provide such a high level of care to all our residents. As a company we always encourage progression and development of individuals through training and higher level accredited qualifications.
Q So Garry, what is the Castlemeadow Care “Big Idea” for improving the way elderly people are cared for in Norfolk?
A Very shortly we will be opening St John’s House in Norwich where we will strive to achieve and further enhance our standards of quality care. We will be pushing the boundaries even further in the environment that will also be provided. Major investment has been made in our dementia department to ensure that the environment, along with the care provided, is of the highest possible standard.
Castlemeadow Care, Lincoln House, Dereham Road, Swanton Morley, near Dereham, NR20 4LT; 01362 620010; www.castlemeadow.co.uk